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Quality Assurance Coordinator

About the Company

NexGen Utility Sales is an experienced professional manufacturers’ representative of electrical power products. However, we are “A Customer Service Company First”, that happens to offer each of our customers personalized engineering services to align them with our manufacturers’ products and services. We also specialize in identifying emerging technologies and bringing vetted solutions to our customers. Our customers include Investor-Owned Utilities (IOU’s), Municipals, Cooperatives, energy producers, project developers, contractors, and Renewable Developers.

About the Role

We are seeking a detail-oriented and proactive Quality Assurance Coordinator to join our team in the field of distribution transformers. As a Quality Assurance Coordinator, you will play a crucial role in managing and overseeing all aspects of warranty claims and related processes for distribution transformers. The ideal candidate will have a strong understanding of warranty policies, excellent organizational skills, and the ability to collaborate effectively with various stakeholders both in the USA and South Korea. Ability to speak Korean is a strong plus for this position, however it is not a requirement.

Objective

This position is responsible for the coordination of after sales quality assurance of distribution transformers to include warranty processing and execution planning, "customer voice" quality assurance, data management, and continuous improvement plans to be communicated to and from factory personnel.

Essential Functions

  1. Warranty Claim Processing:

    • Manage the end-to-end process of warranty claims for distribution transformers.

    • Gather necessary information/documentation from internal teams and customers to support claims.

  2. Quality Assurance:

    • Collaborate with quality control teams to assess and validate warranty claims.

    • Conduct thorough inspections and evaluations to determine the eligibility of claims.

  3. Communication and Coordination:

    • Serve as the primary point of contact for warranty-related inquiries from both internal and external stakeholders.

    • Liaise with suppliers, manufacturers, and customers to resolve warranty issues promptly.

  4. Data Management:

    • Maintain accurate and up-to-date records of warranty claims, resolutions, and related communications.

    • Generate reports on warranty performance for management review.

  5. Continuous Improvement:

    • Identify opportunities for process improvement within the warranty management system.

    • Implement best practices to enhance the efficiency and effectiveness of warranty processes.

Competencies

  1. Customer Service Focused

  2. English Communication Proficiency (Written and Oral)

    1. Korean speaking is a plus

  3. Self-Performance Management

  4. Business Acumen

  5. Initiative to Develop Relationships with Suppliers and Customers

  6. Results Driven: Use Intuition to Develop New and/or Different Methods of Achieving Great Communications with Suppliers and Customers

  7. Organizational Skills

  8. Able to travel up to 50% (some international travel may be required)

Preferred Qualifications and Experience